I order 3 bracelets in total. This bracelet is lovely, however one of the bracelets is wrong and I have called your support number twice and left the requested information and have not heard back from anyone. Maybe I could do it here...order #5394718674 Thin Blue Line Shield with custom name on heart of "Mom". Instead of "Mom" I received the numbers "323" on the heart. Please help to get the correct bracelet. Thank you.