Frequently Asked Questions
Where is my order?
You can always find the status of your order by going to our Track Order page.
With Brave New Look, all orders are printed and made by hand, so it can take up to a few weeks to arrive at your door. Rest assured we will get you your items as soon as possible!
How does Brave New Look work?
Brave New Look is an online pop-up store. All designs are made to order. After you buy from Brave New Look, your items are custom printed and sent directly to you.
What forms of payment do you accept?
We take Visa, Mastercard, American Express, Discover, and PayPal.
Is my credit card information secure?
Absolutely. Brave New Look uses SSL, the leading standard for digitally transmitting sensitive data, to encrypt our checkout process. SSL attaches a unique code to your credit card information that prevents third party sites from seeing or accessing it.
Do you have a quality guarantee?
Yes! Brave New Look wants you to be completely satisfied with your purchase. If your products are incorrect or flawed in any way, we'll send you a replacement, free of charge.
What is your return / cancellation policy?
Unfortunately since our orders are custom and made-to-order, we cannot accept returns / cancellations at this time. However, we will send you a replacement, free of charge, if you are disappointed with your order for any of the following reasons: the product itself is flawed, the quality of the printing is poor, or the final product is materially different than the design presented online. If you are in any way unsatisfied with your purchase, please contact us at firstname.lastname@example.org.
Are you a legitimate business?
Yes! Check out our Instagram page for lots of photos of happy customers. We update the page often, so tag @bravenewlook or #bravenewlook for a chance to be featured on our page. We love seeing you rock our designs!
Have a question that wasn’t answered? You can contact our support team here.