Frequently Asked Questions

Where is my order?

You can always find the status of your order by going to our Track Order page at bravenewlook.com/pages/track.

With Brave New Look, all orders are printed together after the campaign ends. It generally takes 5-10 days from the end of the campaign for the shirts to arrive at your door!

How does Brave New Look work?

Brave New Look is an online pop-up store. All shirt designs are sold on a limited basis and are made to order. After you buy a shirt from Brave New Look, we custom print your shirt and ship it directly to you.

What forms of payment do you accept?

We take Visa, Mastercard, American Express, Discover, and PayPal.

Is my credit card information secure?

Absolutely. Brave New Look uses SSL, the leading standard for digitally transmitting sensitive data, to encrypt our checkout process. SSL attaches a unique code to your credit card information that prevents third party sites from seeing or accessing it.

Do you have a quality guarantee?

Yes! Brave New Look wants you to be completely satisfied with your purchase. If your products are flawed in any way, we'll reprint it for you, free of charge.

What kind of quality does Brave New Look offer?

We use 100% cotton, high quality material from brands like Gildan, Tultex, and American Apparel.