This is the first unpleasant review I have ever done in my life, and I am 64 years old. I had a problem with the order and did not get a good resolution. Yes, I ordered the wrong 'inscription.' I asked if I could exchange it for another one, and they said NO. I ordered it, and basically, I am out $20.00. I do have poor eyesight and did not see the Paw Print when I placed the order. Your customer service is not very accommodating at all.
It is hard for me to imagine that an exchange is not possible. I 'accidentally' ordered the inscription that states "A part of my heart is in heaven" with a PAW PRINT. I did not see the paw print and thought it was for a person that I recently lost. I am a widow now, and it breaks my heart that I cannot wear the bracelet. I even offered to exchange just the little heart charm for the correct one. The error was my mistake, but the bracelet is still new, as I cannot wear it. Like I stated, I am sorry that this is not a good review. It is not the product, but the customer service that is not acceptable. I work in academia, not retail. In my job, I do everything, and go the extra mile for my Professors and students. It is too bad that is not the mantra in your company. Sad, Mary Spahn