Took much longer to receive than expected. A Christmas ornament ordered in time for Christmas but received a month after Christmas is not good timing. I very much like the ornament but my unanswered emails for a status on my order is never good PR.
The items are great. The only bad experience was the wait time to be delivered! It was well over 4 weeks and they were Christmas ornaments so I really wanted them for Christmas. They came the third week of January even through I ordered the first week of December. The communication was poor also. I got an impersonal email although I emailed several times. Same standard email response with no info
Nice product, and I get that it is customized, but it took about 6 weeks to receive the product. I ordered a Christmas ornament in early Decemer, but didn't receive it until mid-January. If you can't produce a custom Christmas product without 6 weeks notice, notify customer on order form, or don't advertise the item during the month of December.