I loved all the purchases I made. However on this particular item the little J charm fell off and is lost. I gave it to my daughter as a gift for xmas because her boyfriend passed a few weeks before. She is heartbroken and i have not been able to get in contact with anyone to see if it could be replaced or repaired. I am so dissapointed especially because she wanted to order 2 more for his mom and sister. Now I come to read horrible reviews and negative BBB reviews against this company when my original experience was seamless.
This was to honor my husband who passed away. I love it! I get so many compliments on it. It was exactly what i was looking for.
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