Your customer service is non-existent! I meant to order this bracelet and a school bus necklace and somehow the bracelet was doubled after I placed the order. I emailed immediately and received a ridiculous canned response assuring me my inquiry would be handled as soon as possible. I suppose as soon as possible means NEVER as no one ever emailed me back. I emailed several times and called and left several messages. The delivery was also delayed. I ordered on the 6th of December and didn't receive my order until February. I will tell everyone I know on FB who shares your business to NEVER order from you. I've worked customer service for large and small companies and this level of non-service would never be considered an option. Get your act together people!